TERMS & CONDITIONS
Product availability
The assortment on www.jeanpierrevandevelde.com reflects the exact availability of each item by size and color. Upon receipt of the order request, the Orders department reserves the right to reconfirm the validity of the purchase by replying via email. In the difficult event that the items ordered are not available, or if for some reason the order cannot be processed, the Orders office will promptly notify the Customer.
Payment methods
– Payment with PayPal or Credit Card
The safe and fast way to pay online. Identify yourself with the email and password of your Paypal account and confirm the payment. If you don’t have a paypal account and therefore don’t have an account, you can pay using your credit card. In this case, simply select “Pay with a card” at the bottom of the Paypal login screen and then select the type of card, fill in the necessary data and confirm the payment. The essential information for the execution of the transaction will be sent to the entity responsible for the processing (Paypal). This information will in no way be viewed or stored by the Seller.
– Payment by bank transfer
In case of payment by bank transfer, the order will be handled only after receiving confirmation of the credit from the bank. Payment must be made within 7 days from the date of the order. After this deadline, the order will be automatically canceled. The purpose of the bank transfer must include the order number, order date, name and surname of the Customer.
The bank details on which to make the transfer:
Beneficiary: JEAN PIERRE VANDEVELDE
Bank: INTESA SAN PAOLO S.P.A.
BIC/SWIFT: BCITITMM
IBAN: IT10B0306976033100000002006
NB. For each order placed, an invoice is issued for the material sent to the order holder pursuant to art. 14 DPR 445/00 and Legislative Decree 52/2004. The data provided by the customer at the time of the order will be included in the invoice.
DELIVERY TIME
Shipments are made in Italy and all over the world, with Fedex, SDA and TNT delivery networks.
When the payment is credited to us, the package will be shipped within three / four working days given the craftsmanship of the product. Orders are shipped Monday through Friday. Consequently, purchases made during the weekend will be managed from the following Monday.
The delivery of the products is subject to the payment by the consumer of the relative price with the means of payment chosen from those made available by jeanpierrevandevelde.com.
The shipping cost is charged to the customer.
In ITALY the shipment usually takes a maximum of 5 working days;
In EUROPE and in the Rest of the World the shipment takes a maximum of 10 working days, except for customs formalities or other impediments.
In all cases, jeanpierrevandevelde.com reserves the right to postpone the shipment if there are events of force majeure (national holidays, strikes, etc.)
PRIVACY
jeanpierrevandevelde.com with registered and administrative headquarters in Supporto Marina Piccola, 1, 84011 Amalfi (Sa), Italy, reserves the right to use personal data, provided voluntarily by Customers, in compliance with current regulations (Article 13 and ss. Legislative Decree 196/2003).
www.jeanpierrevandevelde.com guarantees customers that the processing of personal data will be reserved for uses strictly connected and related to the provision of its services, the facilitation of site management and order fulfillment.
The data provided by the Customers will in no case be communicated or disclosed to third parties.
jeanpierrevandevelde.com fully complies with the GDPR legislation on the processing of personal data, so we invite you to read the information on our Privacy Policy page
INFORMATION AND CONDITIONS ON THE RIGHT OF WITHDRAWAL
Since these are custom-made products and therefore created by hand specifically at your request, the right of withdrawal can only be exercised if the goods do not correspond to the order placed or for a defective product. The right of withdrawal may be exercised by the consumer, under penalty of forfeiture, within seven days of receipt of the products.
The purchased good, in case of withdrawal and return of the goods, must be substantially intact. Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering. Therefore jeanpierrevandevelde.com recommend the utmost care in returning the product in its original packaging, which is considered to all intents and purposes an integral part of the product itself, an essential condition for exercising the right of withdrawal.
The exclusively handmade product can only be replaced and not refunded.
In the event of an incorrect size, the right of withdrawal is allowed with replacement of the same product, item and color.
NOTE: It is advisable to carefully view the Size Guide section.
PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL
Send by e-mail to [email protected] the declaration of wanting to exercise the right of withdrawal, therefore only the replacement of the product, indicating the reason and all the requested data:
- Order number and order date
- Invoice or receipt number
- Which product must be subject to withdrawal by identifying it with the article code.
Then you have to wait for a communication from our Customer Service authorizing the return of the product.
Upon receipt of this communication, return the goods within five days to:
Jean Pierre Vandevelde, Supportico Marina Piccola 1, 84011 Amalfi (SA) ITALY
jeanpierrevandevelde.com undertakes to replace the product to the customer within 14 working days of receipt of the goods.
The shipping costs of the goods returned for replacement of the size remain the responsibility of the customer.
The shipping costs of the goods returned for defective goods will be borne by the seller.
The products must be returned without ever having been used and must not show any signs of wear; the products must be returned in their original packaging.
For any clarification or any complaint, jeanpierrevandevelde.com can be contacted at +39 338 2024 676 or by email at [email protected]
PROCEDURE FOR RECEIVING GOODS
Upon arrival of the package, check the external condition of the item. If you notice any damage, it is advisable to open the package in the presence of the courier (if possible), otherwise always sign with reserve. Take pictures and make a video as soon as you receive the package and as you open it, for any evidence of damage from third parties.