How can I purchase a product and place an order?
1 / Purchase of products and creation of an order
From our site it is possible to consult our products and purchase them directly online.
After adding the products you wish to purchase in the cart, you can complete the purchase via the Cashier / Checkout page / button. This page will ask for your billing and shipping information and it will be possible to automatically create an account in order to access your personal page and to be able to purchase in the future without having to enter all the data again. It is possible to make the purchase even without registering an account. Finally, to find out how to make the payment, follow the order, etc., please read the related questions on this page.
2 / Products Availability
The assortment on www.jeanpierrevandevelde.com reflects the exact availability of each item by size and color. Upon receipt of the order request, the Orders department reserves the right to reconfirm the validity of the purchase by replying via email. In the difficult event that the items ordered are not available, or if for some reason the order cannot be processed, the Orders office will promptly notify the Customer.
What are the payment methods?
By placing the order on the site www.jeanpierrevandevelde.com the customer declares to have read the terms and conditions of sale, the payment methods proposals and the entire purchase procedure.
Payment Methods
– Payment with PayPal or Credit Card
The safe and fast way to pay online. Identify yourself with the email and password of your Paypal account and confirm the payment. If you don’t have a paypal account and therefore don’t have an account, you can pay using your credit card. In this case, simply select “Pay with a card” at the bottom of the Paypal login screen and then select the type of card, fill in the necessary data and confirm the payment. The essential information for the execution of the transaction will be sent to the body responsible for the processing (Paypal). This information will in no way be viewed or stored by the jeanpierrevandevelde.com Seller.
– Bank Transfer
In case of payment by bank transfer, the order will be managed only after receiving confirmation of the credit from the bank. Payment must be made within 7 days from the date of the order. After this deadline, the order will be automatically canceled. The purpose of the bank transfer must include the order number, order date, name and surname of the Customer.
The bank details on which to make the transfer:
Beneficiary: Jean Pierre Vandevelde
Bank: Intesa San Paolo S.p.a.
BIC/SWIFT: BCITITMM
IBAN: IT10B0306976033100000002006
In case of payment by bank transfer, to speed up the processing of the order and therefore receive the goods as soon as possible, we invite you to send us an email to [email protected] with the receipt (and related data) of the bank transfer in order to process the order as soon as possible.
Important: for each order placed, an invoice is issued for the material sent to the order holder pursuant to art. 14 DPR 445/00 and Legislative Decree 52/2004. The data provided by the customer at the time of the order will be included in the invoice.
What are the shipping methods and times?
We ship in Italy and all over the world, with Fedex, SDA and TNT delivery networks.
Delivery time
When the payment is credited to us, the package will be shipped within three / four working days given the craftsmanship of the product. Orders are shipped Monday through Friday. Consequently, purchases made during the weekend will be managed from the following Monday.
The delivery of the products is subject to the payment by the consumer of the relative price with the means of payment chosen among those made available by jeanpierrevandevelde.com.
The shipping cost is charged to the customer.
In ITALY the shipment usually takes a maximum of 5 working days;
In EUROPE and in the Rest of the World the shipment takes a maximum of 10 working days, except for customs formalities or other impediments.
In all cases, jeanpierrevandevelde.com reserves the right to postpone the shipment if events of force majeure occur (national holidays, strikes, etc.).
Procedure for receiving goods
Upon arrival of the package, check the external condition of the item. If you notice any damage, it is advisable to open the package in the presence of the courier (if possible), otherwise always sign with reserve. Take pictures and make a video as soon as you receive the package and as you open it, for any evidence of damage from third parties.
How do i return an item?
1 / Information and conditions on the right of withdrawal
The right of withdrawal can only be exercised if the goods do not correspond to the order placed or for a defective product. The right of withdrawal may be exercised by the consumer, under penalty of forfeiture, within seven days of receipt of the products.
The purchased good, in case of withdrawal and return of the goods, must be substantially intact. Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering. Therefore jeanpierrevandevelde.com recommends the utmost care in returning the product in its original packaging, which is considered to all intents and purposes an integral part of the product itself, an essential condition for exercising the right of withdrawal.
The product can be replaced or refunded.
In the event of an incorrect size, the right of withdrawal is allowed with the replacement of the same product, item and color.
2 / Procedure for exercising the right of withdrawal
Send by e-mail to [email protected] the declaration of wanting to exercise the right of withdrawal, therefore only the replacement of the product, indicating the reason and all required data:
- Order number and order date
- Invoice or receipt number
- Which product should be subject to withdrawal by identifying it with the article code.
Then you have to wait for a communication from our Customer Service authorizing the return of the product.
Upon receipt of this communication, return the goods within five days to:
Jean Pierre Vandevelde, Supportico Marina Piccola 1, 84011 Amalfi (SA) ITALY
jeanpierrevandevelde.com undertakes to replace the product to the customer within 14 working days of receipt of the goods.
The shipping costs of the goods returned for replacement of the size remain the responsibility of the customer.
The shipping costs of the goods returned for defective goods will be borne by the seller.
The products must be returned without ever having been used; the soles of the shoes must not show any signs of wear; sandals must be returned in their original packaging.
NB. We recommend that you carefully read the Size Guide section of the product page.
For any clarification or any complaint, jeanpierrevandevelde.com can be contacted at the number +39 338 2024 676 or by email at the address [email protected]
How will my personal data be treated?
jeanpierrevandevelde.com with legal and administrative headquarters in Jean Pierre Vandevelde in Via Supportico Marina Piccola, 1, 84011 Amalfi (Sa), Italy, reserves the right to use personal data, provided voluntarily by customers, in compliance with current regulations (art 13 and ss. Legislative Decree 196/2003).
jeanpierrevandevelde.com guarantees customers that the processing of personal data will be reserved for uses strictly connected and related to the provision of its services, the facilitation of site management and order fulfillment.
The data provided by the Customers will in no case be communicated or disclosed to third parties.
jeanpierrevandevelde.com fully respects the GDPR legislation on the processing of personal data, therefore we invite you to read the information on our page Privacy Policy